FAQ

Some Frequently Asked Questions Our Clients Ask

 
 

What type of vehicles do you have?
How long have you been in business?
How can I be guaranteed you will pick me up?
How many vehicles do you have?
How will I find my driver at the airport?
What type of insurance coverage do you have?
How would I reach you in case of emergency during my travel?
How late can I call your offices?
What is your cancellation policy?
How can I pay you for my transportation?
How much notice do you require for a reservation?
What are your hours of operation?
What types of service do you offer?


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What type of vehicles do you have?
Extended Lincoln Executive L sedans, Cadillac DTS sedans, luxury XLT-model 14-Passenger Vans, Executive Toyota Sienna mini vans, Cadillac Limousines, and 12 passenger Limo Bus.

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How long have you been in business?
We have been servicing the transportation needs of the public since 1965.

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How can I be guaranteed you will pick me up?
Our reputation is our best asset. We have been in business for 37 years and plan to be here to serve your needs for another 37. Please see our customer testimonials.

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How many vehicles do you have?
We have 9 Cadillac sedans, 4 Cadillac limousines and 2–14 passenger vans.

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How will I find my driver at the airport?
We meet our passengers at the baggage claim area with a sign bearing the last name or company name of the traveler. (Note: Some airports have special limo areas, please ask reservation agent when booking your trip.)

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What type of insurance coverage do you have?
We carry $1.5 million in insurance coverage. This insurance is necessary for interstate travel and required by the Massachusetts Bureau of Transportation & Public Utilities and the Interstate Commerce Commission. This insurance coverage is also the legal amount for required airport permits at specified airports.

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How would I reach you in case of emergency during my travel?
We have live personal service on our phones 24 hours a day, 7 days a week. We also provide an 800 number for your convenience. If you should need to be reached while in our vehicle, our drivers carry cell phones and pagers.

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How late can I call your offices?
Our regular office hours are 8 a.m. to 8 p.m. However, you can reach us in an emergency 24 hours a day.

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What is your cancellation policy?
We require a 24-hour cancellation notice for most travel. However, we realize that travel—especially air travel—can be unpredictable; if you reach us before your driver has left our office, in most cases you will not be charged.

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How can I pay you for my transportation?
We accept Visa, Master Card, American Express and Discover. We also accept most personal and business checks or cash.

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How much notice do you require for a reservation?
We ask for 48 hours notice, but if it is at all possible, we will serve your travel needs any time you call. It is never too early to book a reservation.

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What are your hours of operation?
We service your travel needs any time of the day or night, 24 hours a day, 7 days a week, including holidays.

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What types of service do you offer?
We offer transportation to and from airports, cities, trains, buses, ferries and ports. We also offer package pickup and delivery services; transportation for weddings, proms, special events and funerals; and valet parking. Abbott’s Limousine & Livery Service Inc. can meet all your travel needs.